Terms and Conditions for QualityMatters.com
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Coupons and Promotions
We regularly offer special discounts and promotions that are not shown within the product listings. These promotions and coupons are usually a percentage or specific dollar amount discounted from the price listed on our site or from the total amount of your order. Coupon and promotion codes cannot be combine with other offers unless specified within the offer. Coupons and Promotion codes must be used while placing the order. Coupons and Promotion codes cannot be applied to an existing order.
Coupons, discounts and promotions apply to in stock items, only unless stated otherwise in the specific offering. All coupons are valid for 30 days unless stated otherwise in the specific offering. Pricing, availability, specifications and terms of offers may change without notice.
QualityMatters.com cannot be responsible for pricing or other errors, and reserves the right to cancel orders arising from such errors.
We do not charge sales tax, ever.
Viewing your account history and order status
After logging into your account, you can manage your account or track, track your shipment by clicking HERE.
Orders must be cancelled prior to actual shipping. All orders cancelled after shipping or refused at time of delivery (except in the case of shipping damage) will be charged with the appropriate shipping and restocking charges. Please Note: Many of our items are shipped directly from our suppliers and as such, the order status on our site is not a real time status. Your item may have already shipped but the shipping conformation and tracking number has not been forwarded to us, yet. Please contact Customer Care before attempting to cancel or refuse any order to prevent unnecessary charges.
Please see our full return policy by clicking HERE.
Wrongful or Fraudulent Bank Assisted Disputes, Charge Reversals or Credit Card Chargebacks
The customer will be responsible for all fees and costs incurred in the event a customer initiates a wrongful or fraudulent charge back with their credit card issuer. To avoid these fees, please contact us with any problems before initiating any action with your bank or credit card issuer.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of QualityMatters.com. The collective work includes works that are licensed to QualityMatters.com. Copyright 2003 - 2013, QualityMatters.com ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with QualityMatters.com or purchasing QualityMatters.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with QualityMatters.com or to purchase QualityMatters.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by QualityMatters.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of QualityMatters.com used in the site are trademarks or registered trademarks of QualityMatters.com QualityMatters.com, Quality Matters Company and Quality Made Affordable are trademarks of the Quality Matters Company.
Website Warranty Disclaimer
This Warranty disclaimer pertains to the use of the website only. Specific product warranty information is shown in the individual product listings and will be honored accordingly. This site and the materials and products used to build this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, QualityMatters.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. QualityMatters.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. QualityMatters.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
QualityMatters.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if QualityMatters.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a QualityMatters.com product is mistakenly listed at an incorrect price, QualityMatters.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. QualityMatters.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, QualityMatters.com shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by QualityMatters.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
QualityMatters.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to QualityMatters.com.
Your use of this site shall be governed in all respects by the laws of the state of Oregon, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of QualityMatters.com products) shall be in the state or federal courts located in Washington County, Oregon. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of QualityMatters.com products) must be commenced within one (1) year after the claim or cause of action arises. QualityMatters.com's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. QualityMatters.com may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a QualityMatters.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
QualityMatters.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, QualityMatters.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, QualityMatters.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to QualityMatters.com in its sole discretion.
You agree to indemnify, defend, and hold harmless QualityMatters.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, QualityMatters.com may link to sites operated by third parties. However, even if the third party is affiliated with QualityMatters.com, QualityMatters.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of QualityMatters.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, QualityMatters.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).