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| Welcome to QualityMatters.com, we are family-owned and have been in business for 10 years. We are committed to offering the best value & service available on the internet. |
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Contact information:
Phone and Chat Hours:
Monday through Thursday, 7:00 am to 10:00 pm; Friday, 7:00 am to 5:00 pm, Pacific Time zone.
Phone:
(503) 946-5869
or
Toll Free at:
(866) 725-9980
Mailing Address:
QualityMatters.com
PO Box 23128
Portland, Oregon 97281-3128
Store Address:15599 SW 116th Ave.
King City, Oregon 97224
Email response time is generally less than one hour during our normal business hours of 6 am to 11 pm, Pacific Time zone.
Our Customer Service Department is closed Saturday, Sundays and holidays.
Fax: (503) 822-9951
Our Customer Service Ratings:
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Brought to you by  Here is what our customers are saying about us:
From: Jill S.
Comment: Customer Superb Customer Relations Management - Both Rachel and Nicole are stellar in their knowledge, question answering and general deportment.
From: Online Shopper
Comment: I was very satisfied with the customer service. I was contacted on a Sunday to confirm my order which surprised me and they went out of their way to accommodate some shipping deadlines I was trying to meet.
From: Unknown
Comment: This merchant was very responsive despite my order falling right in the middle of the holidays. They shipped instantly, they were friendly, outgoing, and on top of everything -- the LOWEST price. Please do yourself a favor and shop with them often. Quick, easy, painless.
From: Quality Matters Co. Shopper
Comment: Fast shipping, great customer service, great price. The fridge is slightly smaller than what I had envisioned, but still fits my needs. Removed the drawers to make more space. I would definitely shop with them again.
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