We received our Weston vertical smoker in timely fashion and were impressed with the care taken in the packaging. Wow. Box in a box, sheet metal protective corners, Styrofoam sheets (not nasty worms), wood slats for spacing, individually packed and labeled bags for hardware, each grill cardboard cushioned, you really went above and beyond. If I had ordered this through Amazon I'd be giving you a 5 star rating. On a side note there is a dent in the top piece (the replaceable section) that appears occurred in production not shipping. It isn't a big deal but thought you should know. Thank you for taking the care.