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0 of 0 people found the following review helpful: |
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I think got Junk!?!? |
March 23, 2009 |
| Reviewer:
Michael Chi
from San Jose, CA United States
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I just got the product yesterday. The box looks beat-up; and when I opened the box, some parts were cracked. I wasn't too happy. I turn it on and it works okay (still testing). The batteries for the remote was old and didn't work. I am not sure how long this product was sitting on the shelf. Contacted Customer Service and they sent new replacement part - FAST. I am happy with the unhappy customer service!!!! Change from 1 to 4 stars
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0 of 4 people found the following review helpful: |
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I'm sending it back! |
October 13, 2008 |
| Reviewer:
andrea norie
from Southfields, NY United States
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It arrived with the box literally falling apart and the meager stryrofoam padding falling out. So I inspected it with the UPS guy and there was a small crack but it seemed to blow out cool air when I plugged it in, so I took it. I wish I'd refused.
The air blows out the exhaust vent more forcefully than from the front. You can only feel the cool if you are within 3 feet of the front of the unit - even on high - and, because the air barely left the machine, the heat from the exhaust cancelled out any benefit. The room is just under 400 sq ft and this is rated for 425. I doubt this would work in 100 sq. ft! it actually got hotter in the 4 hours it was on AND I had two other fans on!
It needs an oscillating option. It needs to be cooler. It needs to blow air out further than 4 ft. in front of it. I think it's damaged or defective, but I don't think I'd get another one even if it wasn't. I'll have the credit transfered to a different model. Anyone got a recommendation?
Response from QualityMatters - Hello, Thank you for leaving this review. Unfortunately, the unit was damaged by UPS which is unavoidable sometimes. We apologize for the inconvenience. Full refund was issued to your account.
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